Dostava, povrati i povrat novca / SHIPPING, RETURNS & REFUNDS
HRVATSKI | ENGLISH
DOSTAVA, POVRATI I POVRAT NOVCA
Posljednje ažuriranje: 26. kolovoza 2026.
ODREDIŠTA I TROŠKOVI DOSTAVE
Dostupna odredišta prikazuju se tijekom naplate.
Trošak dostave automatski se izračunava prema ukupnoj težini narudžbe i zemlji odredišta. Konačni trošak dostave prikazuje se prije potvrde narudžbe.
Besplatna standardna dostava dostupna je za narudžbe iznad 100 €.
OBRADA I OTPREMA NARUDŽBE
Proizvodi koji su na zalihi obično se pripremaju i otpremaju u roku od 2 do 5 radnih dana nakon potvrde narudžbe i plaćanja, kada je primjenjivo.
Jasno personalizirani proizvodi i proizvodi izrađeni prema individualnim mjerama obično se pripremaju i otpremaju u roku od 5 do 10 radnih dana.
Radni dani ne uključuju subote, nedjelje i državne blagdane u Hrvatskoj.
Rok otpreme označava vrijeme potrebno za pripremu i predaju narudžbe dostavnoj službi. Ne uključuje vrijeme prijevoza dostavne službe.
Ako je za pripremu narudžbe potrebno dodatno vrijeme, kontaktirat ćemo vas putem adrese e-pošte navedene tijekom naplate.
DOSTAVA
Procijenjeno vrijeme dostave ovisi o zemlji odredišta i dostavnoj službi.
Nakon otpreme narudžbe dostavit ćemo podatke za praćenje pošiljke kada su dostupni.
Provjerite jesu li ime i prezime, adresa, telefonski broj i ostali podaci za dostavu potpuni i točni.
Fosca Dalmatica ne može odgovarati za kašnjenja ili dodatne troškove dostave koji su nastali zbog netočnih ili nepotpunih podataka unesenih prilikom narudžbe.
Povremeno može doći do kašnjenja zbog rada dostavne službe, carinskih postupaka, nepovoljnih vremenskih uvjeta ili drugih okolnosti izvan razumne kontrole Fosca Dalmatica.
PRAVO NA JEDNOSTRANI RASKID UGOVORA
Ako kupujete kao potrošač, u pravilu imate pravo jednostrano raskinuti ugovor o kupnji putem interneta u roku od 14 dana bez navođenja razloga.
Kod fizičkih proizvoda rok za jednostrani raskid počinje teći dan nakon što vi ili osoba koju ste odredili, a koja nije prijevoznik, primite narudžbu.
Za ostvarivanje prava na jednostrani raskid pošaljite nedvosmislenu izjavu na:
U zahtjevu navedite:
• ime i prezime
• broj narudžbe
• proizvod koji želite vratiti
• jasnu izjavu da jednostrano raskidate ugovor o kupnji
Zahtjev mora biti poslan prije isteka roka od 14 dana.
Možete se koristiti i funkcijom „Raskid ugovora” dostupnom u dijelu Briga o kupcima na web-stranici. https://foscadalmatica.hr/raskid-ugovora/
Nakon što nas obavijestite o raskidu, proizvod morate vratiti bez nepotrebnog odgađanja, a najkasnije u roku od 14 dana od dana slanja odluke o raskidu.
STANJE VRAĆENOG PROIZVODA
Proizvod smijete pregledati na način na koji biste ga razumno pregledali u fizičkoj trgovini.
Vraćeni proizvod treba sigurno zapakirati i vratiti s izvornim dodacima, potvrdama i ambalažom koji su još dostupni.
Možete odgovarati za umanjenje vrijednosti proizvoda nastalo zbog rukovanja koje nije bilo potrebno za utvrđivanje njegove prirode, obilježja i kvalitete.
Molimo vas da posebno pažljivo rukujete svilenim maramama, originalnim umjetničkim djelima i drugim osjetljivim proizvodima Fosca Dalmatica.
TROŠAK POVRATA
Kada proizvod vraćate zato što ste se predomislili, izravni trošak povrata snosite sami.
Preporučujemo korištenje dostavne usluge s mogućnošću praćenja i odgovarajućim osiguranjem.
Fosca Dalmatica ne može izvršiti povrat novca za pošiljku koja nije primljena ako ne možete dostaviti valjani dokaz o slanju.
Ako je dostavljeni proizvod pogrešan, oštećen, neispravan ili na drugi način ne odgovara narudžbi, razumni trošak povrata ili preuzimanja snosi Fosca Dalmatica.
Prije vraćanja pogrešnog ili oštećenog proizvoda kontaktirajte nas kako bismo dogovorili odgovarajući način povrata.
POVRAT NOVCA
Ako valjano jednostrano raskinete ugovor, Fosca Dalmatica vratit će sve uplate primljene od vas, uključujući trošak najjeftinijeg standardnog načina dostave ponuđenog za izvornu narudžbu.
Dodatni troškovi nastali zato što ste odabrali skuplji način dostave ne vraćaju se.
Povrat novca izvršit će se bez nepotrebnog odgađanja, a najkasnije u roku od 14 dana od primitka vaše obavijesti o raskidu.
Povrat možemo zadržati dok ne primimo vraćeni proizvod ili dok ne dostavite dokaz da ste proizvod poslali natrag, ovisno o tome što nastupi prije.
Povrat će se izvršiti istim načinom plaćanja koji je korišten za izvornu transakciju, osim ako izričito nije dogovoren drugi način.
Vašoj banci ili pružatelju platne usluge može biti potrebno dodatno vrijeme da povrat prikaže na računu.
PERSONALIZIRANI PROIZVODI I PROIZVODI PO MJERI
Pravo na jednostrani raskid ne primjenjuje se na proizvode koji su:
• izrađeni prema individualnim mjerama
• jasno personalizirani na vaš zahtjev
• na drugi način izrađeni posebno prema vašim individualnim specifikacijama
Ova iznimka ne utječe na vaša prava ako je proizvod neispravan, oštećen ili ne odgovara dogovorenim specifikacijama.
POGREŠNI, OŠTEĆENI ILI NEISPRAVNI PROIZVODI
Pregledajte narudžbu nakon primitka.
Ako je proizvod oštećen, pogrešan ili se čini neispravnim, kontaktirajte nas u što kraćem razumnom roku:
Molimo dostavite:
• ime i prezime
• broj narudžbe
• opis problema
• jasne fotografije proizvoda i ambalaže, kada je primjenjivo
Pregledat ćemo dostavljene podatke i ponuditi odgovarajuće rješenje u skladu s primjenjivim propisima o zaštiti potrošača.
Ovisno o okolnostima, rješenje može uključivati popravak, zamjenu, sniženje cijene ili povrat novca.
Ništa u ovim Pravilima ne ograničava zakonska prava koja se odnose na neispravne ili neusklađene proizvode.
OTKAZIVANJE NARUDŽBE PRIJE OTPREME
Ako narudžbu želite otkazati ili izmijeniti prije otpreme, što prije kontaktirajte:
Poduzet ćemo razumne mjere kako bismo udovoljili zahtjevu.
Otkazivanje ili izmjena ne mogu se jamčiti nakon što je započela priprema ili personalizacija proizvoda odnosno nakon što je narudžba otpremljena.
ADRESA ZA POVRAT
Proizvod nemojte slati prije nego što obavijestite Fosca Dalmatica o povratu.
Nakon primitka zahtjeva proizvod treba poslati na:
Fosca Dalmatica
Fosca, obrt za dizajn i proizvodnju
Ivana Generalića 4
23210 Biograd na Moru
Hrvatska
E-mail: info@foscadalmatica.hr
SHIPPING, RETURNS & REFUNDS
Last updated: 26 August 2026
SHIPPING DESTINATIONS AND COSTS
Available delivery destinations are shown during checkout.
Shipping costs are calculated automatically according to the total weight of the order and the destination country. The final shipping cost is displayed before the order is confirmed.
Free standard shipping is available for orders above €100.
ORDER PROCESSING AND DISPATCH
Products that are in stock are normally prepared and dispatched within 2–5 business days after the order and payment have been confirmed, where applicable.
Clearly personalised products or products created to individual measurements are normally prepared and dispatched within 5–10 business days.
Business days do not include Saturdays, Sundays or public holidays in Croatia.
Dispatch times describe the time required to prepare and hand the order to the delivery provider. They do not include the carrier’s transit time.
If an order requires additional preparation time, you will be contacted using the email address provided during checkout.
DELIVERY
Estimated delivery times depend on the destination country and delivery provider.
Once the order has been dispatched, tracking information will be provided where available.
Please ensure that your name, delivery address, telephone number and other delivery information are complete and accurate. Fosca Dalmatica cannot be responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied with the order.
Occasional delays caused by delivery providers, customs procedures, adverse weather or other circumstances outside the reasonable control of Fosca Dalmatica may occur.
RIGHT OF WITHDRAWAL
If you are purchasing as a consumer, you generally have the right to withdraw from an online purchase within 14 days without providing a reason.
For physical products, the withdrawal period begins on the day after you, or a person designated by you other than the carrier, receives the order.
To exercise your right of withdrawal, send a clear statement to:
Please include:
• your full name
• order number
• the product you wish to return
• a clear statement that you are withdrawing from the purchase
The withdrawal notice must be sent before the 14-day withdrawal period expires. https://foscadalmatica.hr/raskid-ugovora/
After notifying us, the product must be returned without undue delay and no later than 14 days from the date on which you communicated your decision to withdraw.
RETURN CONDITION
You may inspect a product in the same way that you would reasonably inspect it in a physical shop.
Returned products should be securely packaged and returned with any original accessories, certificates and packaging that are still available.
You may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to establish its nature, characteristics and quality.
Please take particular care when handling silk scarves, original artwork and other delicate Fosca Dalmatica products.
RETURN SHIPPING COSTS
When you return a product because you have changed your mind, you are responsible for the direct cost of returning it.
We recommend using a tracked and appropriately insured delivery service. Fosca Dalmatica cannot issue a refund for a return that is not received unless you can provide valid proof of return.
If the product delivered to you is incorrect, damaged or otherwise not in conformity with the order, Fosca Dalmatica will cover the reasonable return or collection cost.
Please contact us before returning an incorrect or damaged product so that the appropriate return method can be arranged.
REFUNDS
If you validly withdraw from the purchase, Fosca Dalmatica will refund the payments received from you, including the cost of the least expensive standard delivery method offered for the original order.
Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until the returned product has been received or until you provide evidence that the product has been sent back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction unless another method has been expressly agreed.
Your bank or payment provider may require additional time to display the refund in your account.
PERSONALISED AND MADE-TO-MEASURE PRODUCTS
The right of withdrawal does not apply to products that are:
• created to your individual measurements
• clearly personalised at your request
• otherwise made specifically according to your individual specifications
This exception does not affect your rights if the product is faulty, damaged or does not correspond to the agreed specifications.
INCORRECT, DAMAGED OR FAULTY PRODUCTS
Please inspect your order after delivery.
If the product is damaged, incorrect or appears faulty, contact us as soon as reasonably possible at:
Please provide:
• your full name
• order number
• a description of the issue
• clear photographs of the product and packaging, where relevant
We will review the information and arrange an appropriate solution in accordance with applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.
Nothing in this Shipping, Returns & Refunds Policy limits your statutory rights relating to faulty or non-conforming goods.
ORDER CANCELLATIONS BEFORE DISPATCH
If you wish to cancel or change an order before it has been dispatched, contact info@foscadalmatica.hr as soon as possible.
We will make reasonable efforts to accommodate the request. However, a cancellation or change cannot be guaranteed once preparation, personalisation or dispatch has begun.
RETURN ADDRESS
Do not send a return before notifying Fosca Dalmatica.
After your return request has been received, the product should be sent to:
Fosca Dalmatica
Fosca, obrt za dizajn i proizvodnju
Ivana Generalića 4
23210 Biograd na Moru
Croatia
Email: info@foscadalmatica.hr
SHIPPING, RETURNS & REFUNDS
Last updated: 26 August 2026
SHIPPING DESTINATIONS AND COSTS
Available delivery destinations are shown during checkout.
Shipping costs are calculated automatically according to the total weight of the order and the destination country. The final shipping cost is displayed before the order is confirmed.
Free standard shipping is available for orders above €100.
ORDER PROCESSING AND DISPATCH
Products that are in stock are normally prepared and dispatched within 2–5 business days after the order and payment have been confirmed, where applicable.
Clearly personalised products or products created to individual measurements are normally prepared and dispatched within 5–10 business days.
Business days do not include Saturdays, Sundays or public holidays in Croatia.
Dispatch times describe the time required to prepare and hand the order to the delivery provider. They do not include the carrier’s transit time.
If an order requires additional preparation time, you will be contacted using the email address provided during checkout.
DELIVERY
Estimated delivery times depend on the destination country and delivery provider.
Once the order has been dispatched, tracking information will be provided where available.
Please ensure that your name, delivery address, telephone number and other delivery information are complete and accurate. Fosca Dalmatica cannot be responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied with the order.
Occasional delays caused by delivery providers, customs procedures, adverse weather or other circumstances outside the reasonable control of Fosca Dalmatica may occur.
RIGHT OF WITHDRAWAL
If you are purchasing as a consumer, you generally have the right to withdraw from an online purchase within 14 days without providing a reason.
For physical products, the withdrawal period begins on the day after you, or a person designated by you other than the carrier, receives the order.
To exercise your right of withdrawal, send a clear statement to:
Please include:
• your full name
• order number
• the product you wish to return
• a clear statement that you are withdrawing from the purchase
The withdrawal notice must be sent before the 14-day withdrawal period expires.
After notifying us, the product must be returned without undue delay and no later than 14 days from the date on which you communicated your decision to withdraw.
RETURN CONDITION
You may inspect a product in the same way that you would reasonably inspect it in a physical shop.
Returned products should be securely packaged and returned with any original accessories, certificates and packaging that are still available.
You may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to establish its nature, characteristics and quality.
Please take particular care when handling silk scarves, original artwork and other delicate Fosca Dalmatica products.
RETURN SHIPPING COSTS
When you return a product because you have changed your mind, you are responsible for the direct cost of returning it.
We recommend using a tracked and appropriately insured delivery service. Fosca Dalmatica cannot issue a refund for a return that is not received unless you can provide valid proof of return.
If the product delivered to you is incorrect, damaged or otherwise not in conformity with the order, Fosca Dalmatica will cover the reasonable return or collection cost.
Please contact us before returning an incorrect or damaged product so that the appropriate return method can be arranged.
REFUNDS
If you validly withdraw from the purchase, Fosca Dalmatica will refund the payments received from you, including the cost of the least expensive standard delivery method offered for the original order.
Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until the returned product has been received or until you provide evidence that the product has been sent back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction unless another method has been expressly agreed.
Your bank or payment provider may require additional time to display the refund in your account.
PERSONALISED AND MADE-TO-MEASURE PRODUCTS
The right of withdrawal does not apply to products that are:
• created to your individual measurements
• clearly personalised at your request
• otherwise made specifically according to your individual specifications
This exception does not affect your rights if the product is faulty, damaged or does not correspond to the agreed specifications.
INCORRECT, DAMAGED OR FAULTY PRODUCTS
Please inspect your order after delivery.
If the product is damaged, incorrect or appears faulty, contact us as soon as reasonably possible at:
Please provide:
• your full name
• order number
• a description of the issue
• clear photographs of the product and packaging, where relevant
We will review the information and arrange an appropriate solution in accordance with applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.
Nothing in this Shipping, Returns & Refunds Policy limits your statutory rights relating to faulty or non-conforming goods.
ORDER CANCELLATIONS BEFORE DISPATCH
If you wish to cancel or change an order before it has been dispatched, contact info@foscadalmatica.hr as soon as possible.
We will make reasonable efforts to accommodate the request. However, a cancellation or change cannot be guaranteed once preparation, personalisation or dispatch has begun.
RETURN ADDRESS
Do not send a return before notifying Fosca Dalmatica.
After your return request has been received, the product should be sent to:
Fosca Dalmatica
Fosca, obrt za dizajn i proizvodnju
Ivana Generalića 4
23210 Biograd na Moru
Croatia
Email: info@foscadalmatica.hr